Please note the below information is taken from the MiaoMiao Manufacturers website.

Technical Help can also be found at MiaoMiao HQ

  1. WHAT IS MY MIAOMIAO CHARGE LIGHT IS OFF?

Method 1: When charging the battery, if the charging cable is connected successfully, it will flash red light, and then it will flash red light every 7 seconds, it is the normal state of charge. If the red light does not flash immediately after the connection of the charging cable, please check whether the charging contacts in contact with it are in good contact, and check if the power of the USB charging head is turned on.

Method 2: If you are connected to the charging treasure charging, because most of the charging treasure does not support the small current charging, so you can not charge the MiaoMiao, please change the charging plug to connect the socket for charging.

  1. WHY MY PHONE CAN’T FIND MY MIAOMIAO?

Method 1: Make sure the phone’s Bluetooth is turned on;
Method 2: Check if MiaoMiao has electricity and you can charge it for 15 minutes before trying to search;
Method 3: After reset, try searching again

  1. WHAT “THE SENSOR CAN’T BE READ” MEANS?

Method 1: First ensure that the MiaoMiao, is placed on top of the sensor in accordance with the instructions;
Method 2: Make sure that the new sensor has started;
Method 3: Make MiaoMiao, reattach the sensor and change direction;
Method 4: Try to reset MiaoMiao,

  1. WHAT “SIGNAL IS MISSING” MEANS?

Method 1: Check whether the system Bluetooth is turned off;
Method 2: Check if MiaoMiao, has electricity and you can charge it for 15 minutes before trying to search;
Method 3: Please place the mobile phone near MiaoMiao,(preferably within 3 meters). Do not put the phone in a metal object (including but not limited to iron tables, metal cabinets, etc.). It is best not to block the phone and MiaoMiao. (including, but not limited to, humans, animals and other objects with moisture, metal objects, etc.);

5.HOW TO START MIAOMIAO ?

Step1:Reset MiaoMiao or charge it to turn MiaoMiao on. ( Use card pin to tie the hole in the back of MiaoMiao, and hear the quaking sound means the operation is successful. If this works, the Indicator light will flash red)

Step2:Read “HOW DOES MIAOMIAO WORKS” in our website to learn about how to wear MiaoMiao, how to use a phone app to connect MiaoMiao and how to display your BG data in your smart watch face.

6.HOW OFTEN SHOULD I RECHARGE MIAOMIAO BATTERY ?

MiaoMiao battery can last about 15 days .you just need to charge it 2-3 hours each time .

  1. DOES MIAOMIAO WORK WITH ALL FREESTYLE LIBRE NOW ?

MiaoMiao can work with freestyle Libre1 ,Libre2  Libre pro and Libre H  14 day, but not US-14 day Libre.

MiaoMiao will work with US-14 day Libre soon……

  1. DO YOU SELL FREESTYLE LIBRE SENSOR ?

No, Freestyle Libre is not  in our product list .

  1. HOW SHOULD WE DO WHEN MIAOMIAO CAN NOT BE CHARGED  OR LOSE CONNECTION?

Step1: Please stab the hole that back of MiaoMiao to reset it, when reset successfully you will see  a red light flash. If no red light, stab it and then try to charge it for 2-3 hours to see if the green light is on or not. Remember to charge it after reset.

Step 2: First ensure that the MiaoMiao is placed on top of the sensor as mentioned in the instructions and you can replace it again.

Step 3: Please turn off and on your bluetooth.

  1. WHAT APPS WE CAN USE FOR MIAOMIAO2?  

Tomato: It supports MiaoMiao1 and MiaoMiao2, you can download or review more information here

Information about other apps is below:

  1. WHERE WE CAN FIND THE USER MANUALS? 

You can scan the QR code on the MiaoMiao2 box, or you can download it from http://tomato.cool/miaomiao2/manual.pdf , we suggest you read it before you use it.